FAQ
In order not to delay your order, please enter your order number in the description section of the Remittance / EFT transactions.
Do not write anything other than your order number in the description section.
You can see your order number directly on the screen after confirming your order or from "My Account > My Orders" section.
After entering your order number in the description section, your order will be confirmed as soon as your payment is credited.
It is important to enter your order number in the description section when making a transfer/EFT.
It allows your order to be confirmed faster.
After making a transfer / EFT, you must fill out and send the "Payment Notification Form" immediately.
Otherwise, the approval of your order may be delayed.
It allows your order to be confirmed faster.
After making a transfer / EFT, you must fill out and send the "Payment Notification Form" immediately.
Otherwise, the approval of your order may be delayed.
This is the form that needs to be filled in after making payment by wire transfer / EFT.
It allows you to confirm your order in a shorter time and inform us that you have made the payment.
Payment Notification Form
The amount you pay is the price including VAT. It is indicated in the cart amount, order summary, order confirmation and payment section.
The shipping time of the product varies according to the product and is indicated at the bottom of the product detail.
Cargo or shipping costs are calculated separately according to the quantity of the products. If there is a campaign (eg: free shipping on your purchases of 100 TL and above), shipping may be free.
Yes. If you do not approve the distance sales agreement, your order confirmation will not be realized.
You can access the return terms from the link below.
Return Conditions
Please note that it complies with the return conditions.
You need to fill in the return form.
Return Form
When your order is approved, you will receive an information e-mail when it is shipped.
You can also log in and follow the status of your order in the "My Account > My Orders" section, whether it has been shipped or not.
Or You can track your order from the Order Tracking section.
You can also log in and follow the status of your order in the "My Account > My Orders" section, whether it has been shipped or not.
Or You can track your order from the Order Tracking section.